The 3 Biggest Problems Metro Atlanta, North Georgia CEOs Have With Most IT Firms

If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.

Our research shows that most successful Metro Atlanta, North Georgia CEOs have 3 big problems when dealing with most IT support companies. See if you agree…

Problem #1: You Have Constant Technical Problems.

Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.

Problem #2: They Don’t Understand How Critically Important Your Time Is.

If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.

You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.

Problem #3: Poor Communication And Service.

From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.

Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.

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There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.

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Since partnering with Custom Technologies, our aerospace company has experienced a significant transformation in our IT maintenance. Gone are the days of reactive troubleshooting and diagnosis, thanks to their proactive approach using remote monitoring and management. They identify and resolve potential issues before they become a problem, freeing us to focus on what we do best.

But it's not just their approach that sets them apart. Their responsiveness to assist and support us is unparalleled, ensuring minimal downtime. We've worked with other IT firms in the past, but none have come close to the level of care and attention that Custom Technologies provides.

If you're on the fence about choosing an MSP, I highly recommend Custom Technologies. Their management team and employees go above and beyond to build relationships and show genuine interest in our organization. They truly make us feel like they're a part of our team.

Overall, our experience with Custom Technologies has been exceptional. We're grateful for their partnership and the impact they've had on our company's success.

Rodney D.

For the past 7 years, I've had the pleasure of working with your team and have been thoroughly impressed with the service I've received. Despite not being tech-savvy, I rely on your services and appreciate that you treat me as if I am not technologically challenged. You always encourage me to ask questions if I'm unsure about something.

Whether I reach out to you via phone or email, I always receive a prompt, courteous, and professional response. Even if you can't resolve my issue right away (which is rare), I trust that you will expedite a solution and keep me informed without my having to follow up.

I struggle to find new superlatives to express my complete satisfaction with your team. Each member is personable, highly knowledgeable, and a joy to work with. They are always approachable and eager to alleviate the stress that arises when I encounter tech issues that prevent me from doing my job.

I wholeheartedly recommend Custom Technologies to other companies without any hesitation. You are like an extension of our business's family, and it's reassuring to know that there's someone out there who provides excellent customer service.

Steve O.