Discover how Metro Atlanta business owners can stop IT headaches in their tracks. Custom Technologies, Inc. reveals a checklist to eliminate tech issues, boost productivity, and safeguard your business.
Imagine This Scenario…
You and your team arrive at work, ready to tackle the day. Suddenly, the Internet goes down, e-mails freeze, and productivity comes to a grinding halt. Just as we saw with the recent MGM data breach—where outages cost millions—downtime can devastate your business. For Metro Atlanta companies, every minute offline means lost revenue and frustrated customers.
The Hidden Costs of Poor IT Support
Too often, businesses pay top dollar for IT support that struggles with even the simplest problems. Subpar “IT experts” promise world-class service at bargain prices, but end up reacting only after issues have spiraled out of control. It’s time for Metro Atlanta business owners to demand proactive, reliable IT support that prevents problems before they strike.
Your Essential IT Support Checklist
Ask your current IT provider these critical questions to ensure they’re meeting the standards your business deserves:
- Rapid Response:
Do they answer the phone live and respond to emergencies within minutes?
• Are they available for nonemergency issues with responses within an hour? - Proactive Network Management:
Do they monitor, patch, and update your network’s security settings regularly?
• Can they provide proof that all your data—including laptops and mobile devices—is backed up consistently? - Transparent Communication:
Do they meet with you quarterly to review projects, performance, and future improvements?
• Do their invoices clearly explain all charges with no hidden fees?
• Do they explain technical details in plain language, ensuring you understand every step? - Cybersecurity and Documentation:
Do they proactively discuss cybersecurity measures and offer employee training?
• Have they supplied you with complete network documentation, including administrative passwords?
Bonus: Going Above and Beyond
- Do they conduct regular disaster recovery drills to verify that your backups actually work?
- Are they helping you plan for scalable growth with technology that evolves alongside your business?
- Do they offer advanced cybersecurity tools—such as endpoint detection and AI-driven monitoring—to stay ahead of emerging threats?
- Are they continuously tracking and optimizing your network’s performance to avoid bottlenecks and downtime?
Time to Raise the Bar
If your current IT provider isn’t checking all these boxes, you might be paying for subpar service—and putting your business at risk. Poor IT support can lead to security vulnerabilities, lost productivity, and ultimately, a decline in your bottom line.
Ready for a Change?
Don’t settle for reactive IT support that only shows up after problems occur. At Custom Technologies, Inc., we believe that Metro Atlanta business owners deserve a partner who not only resolves issues quickly but also works proactively to keep your systems running smoothly.
Schedule a FREE 10-Minute Discovery Call Today!
Take the first step toward eliminating tech headaches and ensuring your business runs seamlessly.
Call us at 770-792-6700 or click here to schedule your free discovery call.
Let’s work together to make tech problems a thing of the past and empower your business for sustained growth.
