Proudly serving Roswell for over 25 years.
Custom Technologies is your trusted local provider of small business IT support and small business IT services for companies in the Roswell, GA area. Our team has years of experience troubleshooting a variety of SMB IT support issues and our certified professionals are qualified to proactively and skillfully resolve them. Contact us today!
Technology solutions for your small business success
If you’re like many small businesses, deploying and maintaining your technology and protecting your critical and sensitive business information is an ongoing challenge. Whether you’re looking to budget your IT costs more effectively, avoid unexpected disruptions due to IT issues, leverage the latest technology to streamline operations, or plan for business continuity, Custom Technologies has a solution for you.
We have supported a number of SMBs in a variety of verticals and industries, so we understand the IT challenges owners and managers face every day. We have the resources and expertise to offer highly effective strategies and solutions for almost any size budget. By resolving your ongoing IT issues that can inhibit productivity and impact customer satisfaction, you’ll be allowed to focus your time and team on their core roles and the objectives of the business.
Custom Technologies offers a wide range of IT products and support services to meet your needs. Our areas of specialties include:
Reliable IT server and network management
Servers and network devices have been the mainstay of SMB computing for many years. A May 2020 report by ZDNet indicates that despite growing interest in the cloud, 63% of SMBs use internal servers, either on-premises or in remote data centers, and 40% plan to purchase additional servers soon.
Supporting your IT systems and communications networks is the core of our managed services platform. You can count on Custom Technologies to provide competent 24/7 management of your internal equipment racks, towers, data centers and infrastructure.
Flexible help desk support
Whether your small business has fewer than 10 or more than 100 users, supporting them is critical to ensuring your IT assets are being used correctly to foster staff satisfaction and enhance productivity.
As part of our SMB IT support services, our well-trained help desk techs employ modern service management software and procedures to efficiently address user requests. We use the latest versions of sophisticated technology to help quickly address user issues without waiting for human intervention. We guide users to resolve common issues smoothly and quickly.
Outsourcing your help desk is not just a cost-saving strategy, but with our highly trained techs and efficient systems, you can expect increased expertise and faster response times.
Smartphone and mobile app integration
Smartphone and tablet adoption have virtually exploded since Apple introduced the first iPhone in 2007. Billions of users worldwide now have at least one smart device, with many using both employee-owned and company-owned devices for work.
Custom Technologies’ SMB IT support experts can help you develop and implement an optimal strategy for your business, one that considers productivity, cost, security, and your business and users’ needs.
Server and application virtualization
Virtualization is a technology used for many years by larger organizations to drive more efficiencies from their IT investments. Essentially, virtualization uses special software to convert a single physical server into multiple virtual machines (VMs). This configures the server to perform many tasks concurrently, and because today’s computers are so fast, the processes appear to be occurring simultaneously. With more recent software innovations, this technology is now available for small businesses.
VMs can be set up and configured quickly, and can be reconfigured or shut down equally promptly when no longer needed.
While technologies exist to virtualize most of today’s servers, your best approach may be to consider cloud-based solutions that allow you to lease preconfigured virtual servers, applications, databases, security and more on demand.
Cloud migration strategy and implementation
It’s hard to find anyone who doubts the cloud is here to stay. In January 2020, Information Age reported on the top 10 benefits of cloud computing, concluding that many companies are jumping on board because the benefits far outweigh the disadvantages and it is now much easier to move to the cloud – making it more practical and attainable for SMBs.
Many companies start with a hybrid approach. They move a few services, like email and office applications, to the cloud and leave their main production apps in-house until later.
Our SMB cloud experts can help you select a cloud strategy that’s right for your small business and provide ongoing IT support services that bolster your implementation team every step of the way.
Cybersecurity and data privacy
Growing security challenges are crucial factors in every aspect of today’s business. Malware, phishing and ransomware attacks are producing huge yearly increases in the number of data and privacy breaches, with the majority affecting small businesses.
Your security program should not only employ strong technical controls but maintain a continuous program to educate users and reinforce the need for good security hygiene among staff, contractors, third-party suppliers and business associates.
Our security experts can help you analyze your security risks and craft a comprehensive, multifaceted defense against cybercriminals.
Our SMB IT Support services also include:
- Business Continuity & Disaster Recovery – disaster planning, prevention, and protection
- IT & Virtual CIO (VCIO) Consulting Services – you can count on our guidance and up-to-the-minute expertise
- VoIP Phone Systems – utilize your existing internet and save money on phone service
- Desktop PC and Laptop Hardware Support – get immediate expert support with less downtime
- Remote User Access – access your network from anywhere, anytime
You can count on Custom Technologies for your SMB IT support needs
Custom Technologies’ small business IT support and IT services bring you powerful and flexible technology solutions that deliver the reliability and performance you need. When you partner with us, your IT will work for you, not the other way around. Contact us today!
What Makes Custom Technologies Inc.
Different and Better?
With 25 years of experience in IT support, solutions and services, we’re specialists at what we do. Custom Technologies lets you forget about your IT worries and focus on your business. We will work with you to develop a solution that is right for your business. Whether you need a single service or a fully integrated solution, you benefit from:
- Personal Attention – We don’t see you as just a number. (Our clients agree)
- Strong Customer Service – This justifies the strong relationships we’ve built over the years with our clients.
- The Right Specialist – We will assign the best person for the job to tackle your concerns on a particular IT issue.
I wanted to take this opportunity to let you know how much our company in Georgia appreciates Custom Technologies and its staff. They offer a wide range of services that meet the security needs of our servers and terminal PCs. They have a very straightforward approach of solving things, as it happens. Additionally, I’d like to commend Gabriel, one of their IT experts, handled a complex problem that was bothering us for a long time, was able to solve it within a day. I am glad I chose them for our IT needs.