| Plan Options |
Basic |
Professional |
Premium |
| Support |
|
|
|
| Unlimited Online Ticketing System |
X |
X |
X |
| Professional Phone Support (8am-5pm Monday - Friday) |
|
X |
X |
| Phone Support- After Hours (5pm-7pm Monday-Friday) |
|
X |
X |
| Remote Support - Standard Hours (8am-5pm Monday-Friday) |
X |
X |
X |
| Remote Support - After Hours (5pm-7pm Monday-Friday) |
|
X |
X |
| Microsoft Application Patching and Support |
X |
X |
X |
| Emergency On-Site Support (Once every three months) |
X** |
X** |
X** |
| Emergency On-Site Support (Once per month) |
|
X** |
X** |
| All On site support for maintenance (as needed) |
|
|
X** |
| **Trip Charge |
$40 |
$35 |
$25 |
| Out of Scope Hourly Rates |
10% discount |
15% discount |
25% discount |
| Server Maintenance |
|
|
|
| Server Imaging (To local system) |
X |
X |
X |
| Remote Backups |
By Request* |
By Request* |
By Request* |
| Asset Management |
X |
X |
X |
| Check Disk |
X |
X |
X |
| Defrag |
X |
X |
X |
| Security and Critical Updates |
X |
X |
X |
| Service Packs |
|
X |
X |
| License Mangement |
|
X |
X |
| Antivirus Licenses |
|
|
X |
| Client Maintenance |
|
|
|
| Client Imaging (additional on-site storage required) |
|
|
X |
| Asset Management |
X |
X |
X |
| Check Disk |
X |
X |
X |
| Defrag |
X |
X |
X |
| Security and Critical Updates |
X |
X |
X |
| Service Packs |
|
X |
X |
| License Mangement |
|
X |
X |
| Antivirus Licenses |
|
|
X |
| Monthly Reporting |
|
|
|
| Disk Usage |
|
X |
X |
| Backup Reporting |
X |
X |
X |
| Server Uptime reporting |
|
X |
X |
| Network Summary |
X |
X |
X |
| Meetings |
|
|
|
| Quarterly I.T. meetings |
By Request* |
X |
X |
| Monthly I.T Meetings |
By Request* |
By Request* |
X |
| Weekly I.T. Meetings |
|
By Request* |
By Request* |
